Overview
LaunchSync is a software-as-a-service product. We do not sell physical goods. This policy explains what to expect if you want to cancel, request a refund, or resolve a billing issue.
Our goal is simple: if you are charged for something you cannot use, did not intend to buy, or believe was billed in error, we want to fix it quickly. Email support@launchsync.website and we will work it out.
Subscription refunds
Monthly subscriptions can be canceled before the next billing cycle. New paid subscriptions may request a refund within 14 days if the workspace has not been used for a completed launch. Annual plans may be refunded within 30 days of purchase on a prorated basis unless a custom agreement states otherwise.
Cancellation
You can cancel your subscription at any time from your billing page inside LaunchSync, or by emailing support@launchsync.website. Cancellation takes effect at the end of the current billing period.
After cancellation, your workspace data is retained according to our Privacy Policy so you can re-activate later without losing it. You can request earlier deletion at any time.
Billing questions
For invoice copies, VAT details, billing email changes, or payment method updates, email support@launchsync.website with your workspace name and the charge in question.
Accidental charges
If you were charged after canceling, charged twice, charged on the wrong card, or charged for a plan you did not intend to subscribe to, email support@launchsync.website with the charge date and amount. We will investigate and refund any clear error promptly — typically within five business days.
Disputes & chargebacks
Before filing a dispute with your bank or card issuer, please contact us first. Most billing issues are resolved more quickly by email than through a formal dispute. Filing a chargeback for an active subscription may result in the affected workspace being suspended until the dispute is closed.
Contact us
For refund and billing questions, the fastest channel is email: support@launchsync.website. General questions go to hello@launchsync.website.
LaunchSync, LLC.
15430 County Rd 565A A, Groveland, FL 34736, United States